Engineers develop, and implement policies, measures, and training plans for the administration of telecommunication systems. The devise a plan for and arrange preemptive maintenance and upgrades for equipment and software of voice systems.
Engineers oversee to isolate performance and capacity issues for telecommunications traffic so that telecommunications systems are operating without any downtimes. They manage and implement patches to systems and hardware.
Engineers provide support for switches, voice gateways, and firewall infrastructure. They need to support users and troubleshoot all their VoIP issues within an entire organization/company. To ensure this, they need to detect and address issues with trunks, profiles, endpoints, and dial plans. For this, Voice Engineers must have received the latest, practical technical experience supporting VoIP and unified communications services.