When the system malfunctions, they identify the problem and troubleshoot it. This might require them to coordinate with IT teams and clients.
After an incident occurs, how it should be solved is in the hand of a NOC technician. If the problem can be resolved, then escalating the same to higher officials or the management is not necessary. It is only when the issue is complex, they escalate it to their superiors.
Solve all Issues
They should document all the recognized issues in a structured format, as this will be helpful in the future when they face a similar situation.
Supervise the systems: They continuously monitor systems through various tools. They are very observant and so can recognize alarm signals quickly.
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