Technicians need to monitor breaches of service level agreements (SLAs). They update the clients, vendors or third-party providers on events progress.
Specialists need to routinely inspect routine support systems, including air conditioning and UPS systems. They make use of Command Line Interface (CLI) and TCP/IP protocols to confirm, uncover, and assess problems.
Technicians aid team members and clients by applying technical knowledge of operations and system using server, PCs, telephones, and emails.
Apart from the above responsibilities, they also perform the following duties: