Specialists keep learning and continuously update internal knowledge base of new solutions for support. They comply with an organization’s conventional guidelines, policies, and processes.
Technicians need to monitor breaches of service level agreements (SLAs). They update the clients, vendors or third-party providers on events progress.
Specialists need to routinely inspect routine support systems, including air conditioning and UPS systems. They make use of Command Line Interface (CLI) and TCP/IP protocols to confirm, uncover, and assess problems.